Refund policy
Our guarantee
If your order arrives damaged, defective or not as described, or it never arrives, we'll make it right at no cost to you.
Damaged, defective or wrong item
- Contact us within 30 days of delivery through our contact page.
- Include your order number and a clear photo or short video that shows the problem.
- We'll send you a free replacement or refund you in full, whichever you prefer.
- If we need the item back, we'll send you a prepaid return label. Otherwise you don't need to send anything back.
Order hasn't arrived
Most orders arrive 10–15 business days after they ship. If yours hasn't arrived 20 business days after you placed it, or the tracking hasn't updated for more than 7 days, contact us. We'll check with the carrier, and if the parcel is lost we'll send a free replacement or refund you in full.
Change of mind
We don't accept returns or exchanges for a change of mind or for a color chosen by mistake. If you want to cancel an order, contact us as soon as possible: if it hasn't shipped yet, we'll cancel it and refund you in full.
Refunds
Approved refunds go back to your original payment method (card or PayPal) within 5 business days. Your bank or card issuer may take a few more days to show it.
Questions about an order? Write to us through our contact page.